Why responsible gaming matters — Chatki's approach
Online betting is growing in Bangladesh — that's a fact. But there's another reality alongside it: some people gradually stop seeing betting as entertainment and let it become a source of stress instead. That's not what Chatki wants.
Chatki's responsible gaming policy isn't just words on paper. It's real features, real tools, and real support — because we believe a healthy, satisfied member is the best thing for Chatki in the long run.
For us, responsible gaming comes down to three things — staying within your budget, respecting your time limits, and not chasing losses when emotions run high. Stick to these three rules and betting stays what it should be: something you enjoy.
Using these tools on Chatki is not a sign of weakness — it's smart betting. Staying in control means the enjoyment lasts longer. Players who use these tools tend to have a more satisfying betting experience overall.
Keep in mind
Only bet with money you can afford to lose — funds that, if gone, won't seriously affect your life. Rent, groceries, or your child's tuition should never go toward betting. Chatki's deposit limit feature helps you stay on the right side of that line.
How to activate Chatki's safety tools
All tools are available in the profile section of the app. They take just a few seconds to set up and take effect immediately.
1
Log in to the app and go to your profile
Tap the profile icon in the bottom-right corner, then look for the "Safety & Limits" or "Responsible Gaming" option.
2
Choose the tool that works for you
Deposit limit, loss limit, session timer, cooling-off, or self-exclusion — activate one or more tools based on what you need.
3
Set an amount or time limit
For deposit limits, enter the amount in BDT. For cooling-off or self-exclusion, select the duration.
4
Confirm — Takes Effect Immediately
Confirm with an OTP or password and the limit goes into effect right away. Lowering a limit is instant, but increasing one requires a cooling period.
Important: When you request an increase to your deposit or loss limit, Chatki does not apply it immediately. A set cooling period must pass before the higher limit takes effect — this is intentional, to prevent impulsive decisions.
Understanding betting as entertainment — why it matters
When you buy a movie ticket, you're not expecting a refund — you're paying for the experience. Think of betting the same way. You'll win some, you'll lose some, and overall it's meant to be an enjoyable experience.
But when a loss leaves you feeling angry or frustrated and you feel the urge to bet again just to make it back — when you think one big bet will "fix everything" — that's the moment to be careful. This is known as chasing losses, and it's the first step toward problem betting.
Chatki's responsible gaming tools are built exactly for moments like this. Once you hit your loss limit, no further bets can be placed — that enforced pause can often prevent much bigger losses down the line.
Responsible gaming on Chatki means knowing your budget, staying within it, and not letting betting take over your life. Family, friends, work — they come first; betting comes after.
If you want to protect a family member
If a family member is underage or you have concerns about betting, there are some practical steps you can take. Set a password lock on the Chatki app on your mobile. On shared devices, keep your browser history cleared and never save your login credentials.
If you suspect a family member is using your Chatki account without permission, change your password immediately and notify Chatki support. We'll help you secure your account.
