From payment methods to app issues, licensing to tournament rules — this FAQ gives honest, detailed answers to the most common questions about Chatki. Check here before contacting support; chances are you'll find what you need right away.
Chatki's FAQ is organised into sections — go directly to the topic you want to know about.
Find answers to all your payment questions in the FAQ — which mobile banking methods are supported on Chatki, what the minimum deposit is, and how long withdrawals take.
The FAQ explains in plain language where to find live match scores on Chatki and how quickly the updates come through.
The FAQ covers whether you can use Chatki without downloading the app and whether there are any limitations on mobile browsers.
Find answers to these important questions in the FAQ — where Chatki's license comes from and how the security of your personal data and funds is ensured.
The FAQ clearly explains how to join Chatki tournaments, how prizes are awarded, and how the rankings work.
The FAQ walks you through it step by step — how to deactivate your account on your own, whether your data will be deleted, and whether you can come back later.
Detailed answers to the most frequently asked questions by Chatki users are provided below. Click on a question to expand the answer.
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After logging in to Chatki, look for the "Live" or "In-Play" section in the main menu. It shows real-time scores, wickets, overs, and goals for all ongoing matches — updated every few seconds with no page refresh needed.
For cricket, scores, run rate, and remaining wickets are updated after every ball. For football, goals, cards, and the current score are reflected in real time.
Live odds sit right next to the live score screen — so you can place a bet instantly while watching the score update. That's the biggest advantage of Chatki's Live Betting.
Checking live scores on the mobile app is the most convenient option — with notifications enabled, you'll get instant alerts for goals or wickets as they happen. The browser version offers the same information.
Yes, the Chatki website is fully optimized for mobile browsers. Open chatki.biz in Chrome, Firefox, or any modern browser and you'll get the mobile-friendly version automatically. You won't miss out on any features just because there's no app.
Registration, login, deposits, betting, and withdrawals — everything can be done through the browser. Live Betting works just as well in the browser too.
That said, the app does offer a few extra advantages — such as push notifications (instant updates for new bonuses or goals) and slightly faster loading compared to the browser. These notifications are not available on the browser.
If you're using a browser on mobile, use the "Remember me" option to avoid logging in repeatedly — though this is not recommended on a shared phone.
If the app won't open, start by restarting your phone — this resolves the issue in about 70% of cases. Then check whether your mobile data or Wi-Fi connection is working properly.
Always install available updates. Older versions of the Chatki app lack the latest features and security patches — an outdated app can cause login issues or payment errors. Download the latest APK from the official Chatki website.
When installing the APK on Android, if prompted to "allow installation from unknown sources," go to settings and grant permission just for that one time — then turn it off again once the installation is complete.
A full cache can also cause the app to slow down or crash. Go to your phone's Settings → Apps → Chatki → Clear Cache.
If the problem persists, contact Chatki live chat support with your phone model, Android version, and a description of the issue. Alternatively, use chatki.biz in your browser in the meantime — all features are available there as well.
Chatki regularly hosts tournaments and leaderboard competitions — especially during IPL, the T20 World Cup, and major football tournaments. In most cases, no separate registration is needed; you're automatically entered once you meet the qualifying conditions.
The general rule is: place a set number or amount of bets within the competition's specified timeframe to appear on the leaderboard. Rankings are determined by your total bet amount or win rate.
Top-ranked members win cash prizes, free bets, or bonuses. Prize amounts vary by competition — rewards are typically distributed among the top 10 to 50 finishers.
Prize money is credited to your account within 24–48 hours after the competition ends. Cash prizes go directly to your main balance, while bonus prizes are added to your bonus balance.
Details on ongoing tournaments can be found in the "Promotions" or "Tournament" section of the app. Each tournament has its own specific terms — read them before joining.
Chatki operates under a license issued by an internationally recognized gaming authority. Licensed platforms like this are subject to regular third-party audits and are required to meet specific security standards.
On the financial security side, Chatki keeps member funds separate from the company's operational funds. This means your balance stays protected even if the company encounters any issues.
Your personal data is protected with 256-bit SSL encryption. NID or passport information submitted during the KYC process is stored on secure servers and is never sold to third parties.
A certified Random Number Generator (RNG) is used to determine bet outcomes — no match or game result is predetermined.
The simplest way to verify trustworthiness is through the withdrawal experience — on Chatki, withdrawals from verified accounts are typically completed within 1–6 hours. To read platform reviews, On the reviews page Go.
Chatki offers two separate options: closing your account or taking a break.
Temporary Break (Cooling-Off or Self-Exclusion): In the app, go to Profile → Security & Limits → Self-Exclusion or Cooling-Off. For a cooling-off period, you can choose between 72 hours and 30 days. For self-exclusion, options range from 6 months to 5 years. During this period, logging in or placing bets will not be possible.
Permanent Account Closure: To do this, email support@chatki.biz directly or reach out via Live Chat. In the subject line, write "Account Closure Request" and include your registered mobile number. Support will take action within 24 hours.
Withdraw any remaining balance before closing your account. Once the account is closed, your balance may be frozen — and recovering it later could require additional verification.
To learn more about responsible gaming tools On the responsible gambling page Go.
The three most popular mobile banking methods among Chatki's Bangladeshi members — bKash, Nagad, and Rocket — are all fully supported. You can both deposit and withdraw using any of these three options.
The minimum deposit is generally ৳100, though this may vary by payment method. The minimum withdrawal is generally ৳500. Daily transaction limits differ — you can find the exact figures in the Payments section of the app.
Deposits are typically credited to your balance within 5–15 minutes. Withdrawal requests are processed to verified accounts within 1–6 hours. During peak times or on weekends, it may take slightly longer.
One important condition: the mobile banking number you use for withdrawals must match the number registered on your Chatki account and must be registered in your own name. Withdrawals to third-party numbers are not permitted.
For detailed terms on financial transactions Financial Transactions Page See.
New members often have plenty of questions after joining Chatki — especially those using an online betting platform for the first time. Is it safe to deposit? How do I download the app? Where can I check live match scores? These are completely normal things to wonder about.
That's exactly why the Chatki FAQ page exists — so you can find answers in minutes without reaching out to support. Every answer is based on real user questions, so you'll find practical solutions to common issues here.
Payment is the biggest concern for most Chatki users — what happens if the money doesn't arrive after a deposit, and how long does a withdrawal take? This FAQ covers everything you need to know about payments in detail.
For anyone who has doubts about Chatki's license and credibility, this FAQ answers those questions directly. Chatki doesn't hide anything — the platform's security measures, transaction rules, and limitations are all disclosed openly.
If you can't find the answer to your question in this FAQ, ask Chatki's live chat support directly. Support is available in Bengali seven days a week from morning until late at night. You can also reach us by email at support@chatki.biz.
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For payment-related issues Financial Transactions, for bonus-related queries Bonus Page See.
If the issue persists, contact us via Live Chat in the app — have your transaction ID or screenshot ready.
Click the Live Chat button in the app or on the website. You'll get an instant response in Bangla.
Support@chatki.biz — replies are typically sent within 3–6 hours.
8:00 AM – 2:00 AM, seven days a week. Urgent matters are always attended to.
Don't have an account? Register for free in just 3 minutes and claim your welcome bonus.
For users 18 and above. Please gamble responsibly.