This policy explains, in plain language, how the information you provide on Chatki is collected, used, and protected. Instead of complex legal jargon, we've written this with everyday users in mind.
Six key things we do to keep your data safe on Chatki — at a glance.
Chatki only collects the information genuinely needed to provide its service — your name, mobile number, date of birth, and basic payment details. No unnecessary personal data is requested.
Chatki's website and app use SSL/TLS encryption. Your password and payment details are never stored in plain text — everything is kept in encrypted form.
Chatki never sells your personal information to advertisers or any other business. Your data is not shared with third parties except where required by law.
Chatki uses cookies to keep your session active and to analyse app performance. Cookies are not used for advertising or tracking purposes.
On Chatki, you can view, correct, or request deletion of your personal data at any time. Simply contact support to exercise any of these rights.
After your account is closed and the applicable legal retention period has passed, Chatki permanently deletes your personal data. Only records required by law may be retained.
This Privacy Policy Chatki's website (chatki.biz) and all services within the mobile application. By using Chatki, you are considered to have accepted this policy. Last updated: January 2026।
Chatki believes that every user's privacy is a fundamental right. Whether you're opening an account, placing a bet, or reaching out to support — protecting the information you share with us is our responsibility.
This Privacy Policy explains what information Chatki collects, why it is collected, how it is stored, and when it may be shared with third parties. Reading it will help you understand your rights over your own data.
By using Chatki's services, you agree to this policy. If you have any questions, please contact us at support@chatki.biz.
Chatki keeps your data secure and never sells it. Read this policy to understand what happens to your information and what rights you have.
Chatki collects two types of information — what you provide directly, and what is generated automatically while you use the app.
Please note: Chatki will never ask for your password or full KYC details via email or phone. Any such request should be treated as a potential scam.
Chatki uses the information it collects for specific purposes. The table below outlines the key purposes:
| Data type | Purpose of Use | Legal Basis |
|---|---|---|
| Registration information | Account Creation & Management | Contractual Performance |
| KYC information | Age verification & fraud prevention | Legal Obligations |
| Payment Information | Processing & Verifying Transactions | Contractual Performance |
| Usage Patterns | Service improvements & bug fixes | Legitimate Interest |
| IP Address | Security & fraud detection | Legitimate Interest |
| Support conversations | Troubleshooting & Quality Control | Contractual Performance |
Chatki may use your data to train its support team or analyse service quality — but in such cases, all data is fully anonymised before analysis.
Chatki does not sell or rent your data. However, in certain circumstances, limited information may need to be shared with third parties:
Before working with any third party, Chatki ensures they comply with appropriate data protection standards. The scope of any data shared is always limited to what is strictly necessary.
Chatki does not share your personal data with any advertisers or marketing companies. Your name, phone number, and betting history are never used for advertising purposes.
Chatki uses cookies and similar technologies — primarily to keep your session active and to analyse app performance.
Chatki does not use advertising or cross-site tracking cookies. You can block cookies through your browser settings — though doing so may affect some features.
Chatki uses multiple layers of security to keep your data safe.
Your security matters too — use a strong password, never share your account details with anyone, and be cautious when using Chatki on public Wi-Fi.
Chatki does not retain your data longer than necessary. However, certain information may need to be kept for a defined period for legal compliance.
If you request account deletion, Chatki will remove all personal data within 30 business days, except where retention is required by law.
You have several rights over your personal data on Chatki. To exercise any of these rights, email us at support@chatki.biz or reach out via Live Chat in the app.
You can ask to find out what information Chatki holds about you. A summary of your data can be provided with a single email request.
If any of your information is incorrect, you can request a correction. Some details can also be updated directly from your profile.
You may request account closure and deletion of your personal data — excluding any information we are required to retain by law.
You may request a copy of the personal data we hold about you — delivered in a readable format.
You have the right to object to your data being used for specific purposes — particularly for marketing.
In certain circumstances, you can request that the processing of your data be temporarily suspended.
Once Chatki receives a rights request, it typically responds within 30 business days. Complex cases may take a little longer — but you will be notified if that happens.
Chatki may update this Privacy Policy from time to time. For any significant changes, you will be notified in advance via app notification or email. The "Last Updated" date at the top of the page always reflects the most current version.
Continued use of Chatki after any changes take effect means you accept the updated policy. If you do not agree with a change, you are always free to close your account.
If you have any questions about this policy or wish to manage your personal data, reach out to us at support@chatki.biz. Including "Privacy" in the subject line will help us route your message to the right team faster.
SSL encryption, no third-party data sales, and full transparency — register with Chatki with complete peace of mind.
For users aged 18 and above. Please play responsibly.
If you cannot access your account, it helps to understand why. There are a few possible reasons.
First, consider the possibility of an incorrect password — after several failed attempts, Chatki temporarily locks login access as a security measure. In this case, use the "Forgot Password" option to receive an OTP on your mobile number and set a new password.
Second, your account may be temporarily suspended — this is typically due to a security review or KYC verification. You will see a notification message when you attempt to log in.
Third, if an account is suspected of a policy violation, it may be placed under review — in which case Chatki typically sends a notification by email.
In any situation, contact Chatki Support via Live Chat or at support@chatki.biz. Providing your registered mobile number and a few details for identity verification will help us identify the issue. Most account locks are resolved within 24 hours.
Wagering, or "playthrough," refers to the number of times you must bet the bonus amount before it becomes withdrawable.
Let's look at an example. Say you receive a ৳1,000 bonus on Chatki with a 10x wagering requirement. To make that bonus withdrawable, you would need to place a total of ৳1,000 × 10 = ৳10,000 in bets.
The ৳10,000 wagering requirement doesn't have to be placed all at once — you can complete it gradually with smaller bets. Your progress is visible in the bonus section on Chatki after each bet.
Some bet types may contribute less toward wagering requirements — such as certain casino games or bets placed at very low odds. This will be specified in the details of the relevant offer.
If the wagering requirement isn't completed before it expires, the bonus is automatically cancelled. It's worth checking the expiry date before claiming a bonus.