Please read these terms before using Chatki. We have made every effort to write them in clear, everyday language — explaining your rights and responsibilities in plain terms rather than complex legal jargon.
Before using Chatki, here are six important things you should know.
Only one account per person is allowed on Chatki. Providing accurate information at registration is mandatory. False information or multiple accounts may result in the forfeiture of all associated balances.
For security reasons, withdrawals on Chatki are processed via the same payment method used for the deposit. If you deposited via bKash, your withdrawal will go back to bKash — this is standard policy, not an exception.
Every bonus has specific wagering requirements. Accepting a bonus means you agree to meet those requirements. Withdrawing a bonus before the conditions are fulfilled is not permitted.
Chatki reserves the right to temporarily suspend an account and conduct a full investigation in cases of unusual betting patterns, suspected multiple accounts, or payment fraud.
Chatki strictly enforces an 18+ policy. If a KYC check reveals that a user is underage at any point, the account will be closed and all balances forfeited.
Chatki reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via in-app notifications or email. Continued use of the platform after any update constitutes acceptance of the revised terms.
These Terms & Conditions Chatkiapplies to all Chatki services. By registering or using Chatki, you fully agree to these terms. Last Updated: January 2026।
Chatki is an online betting and gaming platform serving users in Bangladesh. These terms apply to the use of the Chatki website (chatki.biz) and mobile application.
By registering or using Chatki, you confirm that you have read, understood, and agreed to these terms. If you do not agree with any part of them, please refrain from using Chatki.
Chatki reserves the right to update these terms at any time. Members will be notified before any major changes take effect. Continued use of the service after changes constitutes acceptance of the updated terms.
By registering and using Chatki, you are considered to have agreed to all of these terms. We recommend reading them before you sign up.
To open an account on Chatki, you must meet the following requirements:
Chatki may request a National ID, passport, or other government-issued document for KYC verification at any time. Completing KYC is mandatory before your first withdrawal.
Chatki reserves the right to temporarily or permanently suspend any account for reasons including: providing false information, operating multiple accounts, betting fraud, payment fraud, or transferring an account to another person.
The following rules apply to all financial transactions on Chatki. Please read them carefully before making any transaction.
Important: Bonus balance cannot be withdrawn directly. Only after the wagering requirement is met will the bonus amount convert to your main balance and become withdrawable.
Chatki offers various bonuses and promotions, each with its own terms. Claiming a bonus means you accept those terms.
Weekly cashback is credited automatically every Monday. The amount is a fixed percentage of your net losses from the previous week. Cashback is generally free of wagering requirements, though specific offers may carry different conditions.
The stake placed with a free bet is generally not withdrawable — only the winnings above the stake can be withdrawn. The validity period and usage rules for free bets are specified individually in each offer.
Once a bet is placed on Chatki, it generally cannot be changed or cancelled. However, a bet may be voided or reconsidered in the following circumstances:
Chatki's odds team may update odds at any time. The odds at the moment a bet is placed are final — any subsequent changes will not affect previously placed bets.
Odds in live betting change rapidly. If Chatki updates the odds while you are placing a bet, your bet will either be accepted at the new odds or rejected. You may be given the option to accept the new odds or cancel the bet.
Chatki takes your personal data and financial security seriously. We use SSL encryption and never share your information with third parties — except where required by law.
To learn more about how your information is collected and used, please read our Privacy Policy Read it here.
Chatki believes betting should be entertaining, not a source of stress or harm. That is why we offer a range of responsible gaming tools.
Set daily, weekly, or monthly limits from your profile.
Take a break from betting for a set period.
Temporarily close your account for an extended period.
The app will send you a reminder after a set period of time.
Allowing anyone under 18 to use Chatki is strictly prohibited. If any household member is a minor, make sure your account is secured on shared devices. For more information, please see our Responsible Gaming View Page.
Chatki aims to maintain 99.8% uptime; however, service may be temporarily disrupted in the following cases:
If a service disruption affects an active bet, Chatki will investigate and provide a fair resolution. Chatki's liability for direct financial losses caused by technical issues is limited — the exact amount will be determined based on the circumstances.
The following activities are strictly prohibited on Chatki. Violations may result in account suspension and balance forfeiture:
If you have a complaint, please contact the Chatki support team. We aim to resolve most issues within 24 hours.
For the fastest resolution, use Live Chat and include screenshots as evidence.
For complex issues, email us at support@chatki.biz. Please include your transaction ID and a description of the problem.
If you are not satisfied with the initial resolution, you may request a review and the matter will be escalated to a senior team.
Chatki's final decision is binding. In the event of a dispute, the English version of the terms shall be the authoritative document — however, if there is a significant discrepancy in the Bengali translation, the affected member will be informed.
For any questions or issues, email us at support@chatki.biz or use the live chat in the app. Our support team is available seven days a week.
Done reading the terms? Time to get started. Enter your mobile number, verify with an OTP — your Chatki account will be ready in under three minutes.
For users 18+. Please play responsibly.
Once a bet is won, the winnings are credited to your Chatki wallet immediately. You can then submit a withdrawal request to begin the payout process.
For bKash or Nagad, funds typically arrive within 30 minutes to 2 hours. During peak evening hours or following major tournaments, processing may take a little longer — usually no more than 3–4 hours.
Bank transfers take a little longer — typically 1 to 3 business days, depending on the bank's own processing time.
KYC verification must be completed before making a withdrawal. If your wallet holds a mix of bonus and real-money balance, only the real-money portion can be withdrawn — the bonus portion becomes withdrawable only after the wagering requirements are met.
Daily sign-in rewards, free spins, and similar promotions run on a regular schedule on Chatki. To participate, simply log in to the app or go to the relevant section and tap the "Claim" button.
Daily rewards can generally be claimed once every 24 hours. Rewards that are not claimed within the allotted time will expire, so keep your notifications on.
Free Spins are generally applicable to specific slots games or casino sections. Winnings from free spins may be subject to a wagering requirement, which will be stated in the reward details.
Visit the "Promotions" or "Offers" tab in the app to see all active daily and weekly campaigns. You'll receive a push notification whenever a new campaign goes live.